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Comprehensive Coverage With Worry-free Warranty And Services
Service & Warranty
One Year Warranty on Mobile Charging Units
Summary:
Electrify HUB offers a 1-Year Warranty on its Mobile Charging Units (MCUs), ensuring customers enjoy peace of mind and reliable performance. This warranty covers defects in materials and workmanship under normal use, providing repair or replacement for eligible issues. Electrify HUB’s commitment to quality is underscored by its clear guidelines for warranty claims, making the process completely transparent and hassle-free.
While comprehensive, the warranty does include minor exceptions. It does not cover damage caused by misuse, accidents, improper installation, or unauthorized modifications. Wear-and-tear of components, such as cables and connectors, are typically excluded unless a manufacturing defect is evident. Additionally, environmental damage from water, fire, or extreme conditions is not covered.
The warranty is valid for one year from the date of delivery, and customers must retain proof of purchase to access benefits. Electrify HUB emphasizes proper use and maintenance to maximize the lifespan of the charging unit and avoid issues that might void the warranty.
This robust warranty reflects Electrify HUB’s confidence in its products and dedication to customer satisfaction. By addressing both coverage and limitations upfront, Electrify HUB fosters trust while ensuring users understand the terms of protection for their mobile charging units.
Gen-Set Warranty
Summary:
Manufacturer warranties on generators (gen-sets) typically range from 1 to 3 years, depending on the brand and specific product. A one-year warranty is often standard for entry-level models, covering basic components and manufacturing defects. Mid-range and premium generators may offer two- or three-year warranties, reflecting greater confidence in product durability and performance.
These warranties generally include repairs or replacements for covered issues within the specified period, though terms vary. Some warranties may include on-site service, while others require the unit to be shipped to an authorized service center.
Exclusions often apply, such as damage from improper use, lack of maintenance, or natural disasters. For commercial-grade gen-sets, warranty periods may differ for industrial versus residential use. Customers should carefully review warranty details to understand coverage limits, exclusions, and any required servicing to maintain eligibility.
Extended Maintenance Service Agreement
Summary:
The Comprehensive Extended Maintenance Service Agreement (CESA) for Electrify Hub’s Mobile Charging Units offers a robust support package to maximize performance, reliability, and longevity. Tailored for businesses utilizing mobile EV charging solutions, this agreement covers a wide range of services, including preventive maintenance, technical support, and fast-response repair services.
The CESA includes scheduled inspections and upkeep to ensure operational efficiency and reduce the likelihood of unexpected failures. Under the agreement, customers receive priority service for repairs, with guaranteed turnaround times to minimize downtime. Hardware and software updates are included, ensuring units remain compliant with evolving industry standards and compatible with new EV models.
Additionally, the CESA includes extended warranty coverage, addressing issues related to both mechanical and electrical components beyond the standard warranty period. For added convenience, the plan offers on-site service options, reducing the logistical burden on customers.
Designed with scalability in mind, the CESA can be customized to align with specific operational needs and fleet sizes, delivering a seamless and cost effective support experience. This agreement reinforces Electrify Hub’s commitment to customer satisfaction by providing peace of mind and sustained reliability for mobile charging operations.
CONTACT
Electrify HUB
310 Paper Trail Way
Suite 204
Holly Springs, GA 30115